Resume | mattaboutcars

Professional Resume

Write articles on Electric Vehicle adoption covering pertinent issues such as EV battery recycling, maintenance, and impacts of the Inflation Reduction Act for the New Car Shopping Guide section of JDPower.com.
Pitch article ideas, as well as research and create content answering common consumer automotive questions regarding hybrids and EVs.

Create precise vehicle descriptions, ensuring accurate representation and timely delivery of high-quality written content in the fast-growing online collector car auction space.
Tailor the content of compelling auction listings of Porsche, Lamborghini, Mercedes, and Land Rovers to effectively highlight each vehicle's unique features and attributes, maximizing their appeal to highly discerning and knowledgeable consumers.

Program Manager

Improved the efficiency of a Fortune 100 client that was plagued by staffing shortages.
Iteratively refined their agile process, improved cross-functional communication among previously fragmented workstreams, and resolved dependencies enabling client to more accurately plan and achieve their business objectives.

Strategist

Created a competitive assessment of an automaker’s connected services including benchmarking analysis to provide a recommendation on how to transform their suite of mobile apps.
Leveraged customer preference and marketplace research to identify gaps in services as well as opportunities for OEM to provide differentiated mobile offerings to customers.

User Experience (UX) Lead

Redesigned requirements process by providing users with access to a product prototype earlier in the development process which improved client satisfaction and reduced redelivery of products by 100%.
Co-facilitated Human-Centered Design Thinking session with 30 international users for customer insights to map pain points and prioritize enhancements for a global application.
Designed and maintained customer narrative for pilot of TSA News mobile app, providing client with insight into success of app and detailed improvements required for full deployment.